[H]ardOCP: Comcast / Xfinity Throttling 720p Vids to 480p & Hotspots

[H]ardOCP: Comcast / Xfinity Throttling 720p Vids to 480p & Hotspots

Comcast's "unlimited" plan will also restrict mobile hotspot speeds to 600kbps or less. Video streaming is one of the most popular ways we use our smartphones today.

To help you conserve data, we've established 480p as the standard resolution for streaming video through cellular data. Some of Verizon's and AT&T's unlimited plans include resolution throttling to 480p.

One Comcast customer forwarded the email to Ars, and there's also a Reddit thread discussing the email. If you are already an Xfinity Mobile unlimited customer, you can get in touch with customer support and ask to get your video streaming set at 720p while on the network.

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Comcast is making some changes to their Xfinity Mobile wireless connection plan. Verizon began throttling mobile video to 480p or 720p on smartphones past year; the system limits the amount of bandwidth available to anything identified as a video. As you might expect, these changes are not good. In the meantime, you can request it on an interim basis at no charge. Almost half of videos that stream on Comcast's mobile service play at 480p today, according to the company.

Spectrum Mobile offers two plans: an unlimited data option for $45/month, or a by-the-gig approach for $14 per gigabyte (GB) of data, per month. The new limitations have been placed on maximum video quality and hotspot speeds that customers can access when they're on cellular data. If you're a pay-per-GB customer, though, mobile hotspot speeds will stay at 4G speeds. Ironically, those paying "by the gig" will still get full 4G speeds, which doesn't seem to fall in line with the company's reasoning of "saving you money". Instead, its Xfinity Mobile services essentially piggyback on top of Verizon's network, and Comcast handles other elements of the service itself, such as phone sales and billing.

"If you have the Unlimited data option, your speeds on any device connected to a personal hotspot will not exceed 600kbps", Comcast told customers. But with these changes, it's looking less like a steal, and more like the rest of the unlimited data plans on the market - not really unlimited.

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