Apple Finally Addresses MacBook Keyboard Issue With Free Repairs

The new Keyboard Service Program for MacBook and MacBook Pro is Apple's first real acknowledgement that some of the low-profile keyboards on its latest notebooks haven't been quite as successful as initially promised. Apple on Friday finally admitted the issue that has been occurring with some MacBook and MacBook Pro keyboards.

Apple says customers who have one of the affected laptops and already paid for a fix can contact the company for a refund. Users with affected keyboards can take their MacBook to an Apple Store or Apple Authorized Service Provider to determine whether they are eligible. Covered computers include the 12-inch MacBook going back to early 2015 all the way up to 2017 models of both 13- and 15-inch sizes of the MacBook Pro.

In its never-ending quest to deliver the thinnest possible laptop, Apple completely redesigned the MacBook keyboard in a 12-inch model that launched in 2015. The so-called "butterfly" keys allowed for a much lower-profile keyboard with reduced travel distance when pressed.

Apple posted special cleaning instructions for laptops with butterfly key switches in 2017, but no other information.

Now Apple is launching the Keyboard Service Program. If my keyboard ever fails, I expect it will be at the most inopportune time, but at least that hassle and frustration won't come with a big price tag too.

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Although it is rare, many consumers buying the latest MacBook and the MacBook Pro with butterfly keyboard complained that their keys stopped working without any specific reason.

Thus far, Apple has said nothing of a third-generation butterfly-mechanism, which seems to indicate that affected devices will be fitted with replacement parts or entire components made with the same faulty design.

And, please, continue keeping the issue quiet so that Apple can keep receiving its industry-best brand reliability award from Consumer Reports, whose scores are based exclusively on owner feedback. For more information about the "Keyboard Service Program", check out Apple's website.

Apple said the problems involved only a "small percentage" of laptop keyboards.

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