Apple MacBook 'butterfly' keyboard issues prompt class-action suit

Apple MacBook 'butterfly' keyboard issues prompt class-action suit

Apple has faced some heavy and ugly criticism over the butterfly switch keyboards on the 12-inch MacBook and current-generation MacBook Pro. They also cite how these keyboards failing on them have resulted in trips to an Apple Store to get it fixed, and in the case of laptops out of warranty, costing them hundreds of dollars in the process. According to a report by Apple Insider, there were thousands of owners who reported have some kind of an issue with their keyboard. "In fact it is four times more stable than that scissor mechanism". It's gone through a couple of iterations, but failure rates have skyrocketed and MacBook Pro users claim that all of them are at risk of breaking or becoming stuck due to their innate fragility. "When the MacBook's butterfly keyboard fails, the keys stick and no longer register keystrokes".

Owners of MacBook and MacBook Pro systems with butterfly switch keyboards have filed a class action suit against Apple over dust rendering the keyboard inoperable.

Two laptop users have filed a federal class action lawsuit against Apple over the defective MacBook Pro (above) and MacBook "butterfly" keyboards. The new lawsuit claims that isn't enough and says the "core functionality" of these devices has been compromised. The lawsuit claims Apple selling these laptops knowing there to be an issue is "fraud by omission".

Like most of Apple's laptops, the MacBook Pros have very poor ratings when it comes to user-repairability, so those faced with sticky or stuck keys have been forced to go down the official Apple fix route.

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Apple officially advises users with the affected MacBook models to blast their keyboards with compressed air. One Apple customer started a Change.org petition demanding Apple address the keyboard issues, which garnered 17,000 signatures in a little over a week.

The lawsuit is seeking damages from Apple to cover the legal fees, to pay for the cost of replacing the parts, and to reimburse consumers for expenses already incurred.

A guest points to a new MacBook Pro during an Apple media event in Cupertino, California, U.S. October 27, 2016. Butterfly mechanism switches made their way to Apple's professional laptop lineup with the redesigned MacBook Pro in 2016. It was brought by Girard Gibbs, a San Francisco-based law firm that has battled with Apple several times in the past, including filing a class-action suit centered on the iPod's "diminishing battery capacity".

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