Sony Updated Warranty Policies After FTC Warning

Sony Updated Warranty Policies After FTC Warning

In fact, the company was threatened with legal action if they didn't heed the FTC's warning and change their warranty practices within 30 days.

Last month, the Federal Trade Commission (FTC) cited a warning to Sony regarding their current warranty policies. So now you may not have to think twice before getting your console fixed.

Nintendo's new warranty terms took a similar approach, saying that the warranty is void if the product is damaged or the software is intentionally modded - which actually appears to be a new limitation for Nintendo. The companies had been telling customers that opening or using third-party fix services would void the warranty, which the FTC took issue with. Sony explained that its free, round-trip shipping policy has always been around, but the previous version of the warranties never specifically stated them. However, the warranty won't be covered if you damage the hardware yourself by opening it.

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Nintendo builds high quality products, while also striving to exceed expectations when supporting our customers. Unless warrantors provide the parts or services for free or receive a waiver from the FTC, such statements generally are prohibited by the Magnuson-Moss Warranty Act, a law that governs consumer product warranties. Please do not send any products to Nintendo without contacting us first. The company revealed that it has made two primary changes to the warranties of the PS4, PS3, PS VR and PS Vita systems. "Our updated warranty states that the warranty does not apply "to damage caused by" opening the product or to damage caused by service performed by someone other than a representative of SIE or an SIE-authorized service provider".

"Provisions that tie warranty coverage to the use of particular products or services harm both consumers who pay more for them as well as the small businesses who offer competing products and services", said Thomas B. Pahl, Acting Director of the FTC's Bureau of Consumer Protection. Let us see, what becomes of this.

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